Mitsui Garden Hotel Kumamoto

The room was clean and of a good size. The hotel was modern and the staff friendly, always willing to help out. The location was great, only a short walk from a busy shopping area and within walking distance of a few major attractions. The walk to the train station was a bit of a trek on the final day with my luggage, but there were buses which could have shortened my journey and taxis can easily be found in the area. Each floor of the hotel had vending machines so guests could purchase bottled water, coffee, tea, etc.

The staff at the front desk were very helpful and friendly, I had made several enquiries on different occasions, and they all did their best to help. Our triple room was clean and a good size. It allowed us also to open 3 cabin size luggage and still have space to walk around. We also love the availability of the washing machines. It would be great if there's a machine to change notes to coins so hotel guests do not need to head to the front desk to change coins. They provide a good variety of selection for breakfast, and the cafe staff are also quick to replenish the items that have run out and also quick to clear the tables. There are many eateries around the hotel, and the bus terminal is within walking distance from the hotel.

It’s at a great location close to Kumamoto Castle and Sakura no baba Josaien. It’s also located near a streetcare and the sunroad shopping street. What set this hotel apart was it’s insanely kind and helpful staff. We had quite a few questions and the staff helped us happily and also in perfect english (not a must but always nice). They take care of the little things like when we came a bit later at night after having dinner the staff had apparently spotted us and opened a backdoor for us. When we accidentally had gotten only one towel the staff apologized and gave us a second one and immediately the next day we got everything double. For me the staff is one of the most important things!

Excellent business and touristic hotel. Breakfast is really exceptional, with plenty of options. Microwave oven available to heat your bentos, laundry machine. A bus is needed to reach the hotel from the train station, but it's very well located, near a commercial district, with a big mall, restaurants and shopping streets. The mall has an intercity bus station, that we used to visit other places around Kumamoto, like Takachiho.

Nice hotel, lovely room. The room is standard configuration. small size like many rooms in Japan. Even if I didn't feel cramped at all compared to other places. The layout is good as the style. Nearly no step from the bedroom to the bathroom. the soundproof is excellent inside and outside. I could barely hear the road. So, I slept and rested very well (Room 737). The bathroom is a slight older but very functional and clean. The location is good and there is a cheap laundry corner at the 3rd floor. I didn't test the breakfast. Good price for value. So I'll definitely go back there if I stop again in Kumamoto .